Elements and Performance Criteria
- Respond to rates and special charges enquiries from external clients
- The client is identified and right to information about rates and special charges is established in accordance with privacy legislation.
- Enquiries are responded to promptly and correct advice and information are given using appropriate communication method.
- Complex or difficult enquiries are referred to supervisor or appropriate department for direction.
- Provide information on rates and special charges to other council personnel
- The right to information under privacy legislation is established.
- Requests for information from other council personnel are responded to promptly and courteously.
- Information regarding specific client requirements is taken into account when providing assistance to council personnel or in follow up with client.
- Legal and financial situation, and council policy in relation to unpaid rates and charges, are clearly and accurately reflected in written correspondence.
- Records are kept in accordance with council procedures.
- Adjust supplementary notices
- Respond to rates and special charges enquiries from external clients
- The client is identified and right to information about rates and special charges is established in accordance with privacy legislation.
- Enquiries are responded to promptly and correct advice and information are given using appropriate communication method.
- Complex or difficult enquiries are referred to supervisor or appropriate department for direction.
- Provide information on rates and special charges to other council personnel
- The right to information under privacy legislation is established.
- Requests for information from other council personnel are responded to promptly and courteously.
- Information regarding specific client requirements is taken into account when providing assistance to council personnel or in follow up with client.
- Legal and financial situation, and council policy in relation to unpaid rates and charges, are clearly and accurately reflected in written correspondence.
- Records are kept in accordance with council procedures.
- Adjust supplementary notices